Jo Howard | Who's who | TMI - Experts in Customer Experience

Jo Howard

Consultant

Jo Howard

My Experience

Before focussing on coaching and consulting, I led strategy development for WH Smith and played a key role in business transformation by leading redefinition of purpose, vision and brand. Before that I was Commercial Director, and then Supply Chain Director of Waterstone’s Booksellers. During my corporate career I led significant projects in supply chain, retail proposition development, strategy development and employee engagement.

My many years at Board level have provided valuable insight into the factors that help and hinder top performance, both from individuals and within senior teams. I help leaders to unlock the energy and passion latent in themselves and their organisations.

I gained an MBA, with distinction in 2000, and a Post Graduate Diploma in Coaching and Mentoring, also with distinction in 2011.

My personal commitment to coaching has grown from my belief that the coach exists to help people tap into their own strengths and knowledge – the answers often lie within.

What I do at TMI

I am a Leadership Development Consultant and Coach. My personal commitment to coaching has grown from my belief that the coach exists to help people tap into their own strengths and knowledge – the answers often lie within. I am particularly passionate about helping people release their creativity. Having personally benefited from coaching as a senior executive, I am now dedicated to helping other senior executives enhance their performance, confidence and leadership capability through coaching.

What do I bring to Clients

Because every client is different, every coaching intervention needs to be too. Some clients benefit from 360° feedback and psychometric profiling – others prefer to work spontaneously and creatively. While I adjust my approach to optimise the coaching experience, three underlying principles are at the heart of my coaching philosophy:

1.      Coaching is a creative process
Although clients come to coaching with existing ideas about goals and outcomes, I’m as interested in what emerges creatively during our work together. These unexpected insights are often the most important for clients.

2.      We are whole people
While the focus of my work is usually organisational leadership, clients inevitably bring their history and personal life into the workplace and into coaching. Deepening awareness of this – working with the whole person – is core to achieving and sustaining coaching results.

3.      Context is critical
Every organisation has its own culture, dynamics and ways of doing things. Leaders succeed or fail in their organisational context. Acknowledging and understanding the context, its hidden dynamics and its impact is a key part of the work.

When I'm not working

I love to go walking in the beautiful English countryside, or anywhere else I happen to be. Whenever possible I spend time with family, especially my talented daughters who are both at university in London. I also love to read and always find time at the end of the day for reading a novel.

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