Simon Horan | Who's who | TMI - Experts in Customer Experience

Simon Horan

Consultant and Head of Capability

Simon Horan

My Experience

My career started in retail, (seemingly when most things were in black and white) with Sainsbury’s, both in store operations and regional office. I left the “family” and ventured out into the auto and marine sectors (there is real truth in boys/toys thinking). Prodigally, I returned to Sainsbury’s at head office in both training and change management roles but always knew I wanted to work in a smaller company with more influence and impact and blimey, I should have been more careful what I asked for!

My best days at work are when the people I am working with decide what and how they are going to take their organisation to, whatever the ‘next level’ is.

What I do at TMI

Well, I suppose that in a way I am the ‘gatekeeper’. As well as spending the majority of my time with clients creating, designing and delivering solutions, I am responsible for making sure clients get the very best people it is possible for them to have working with them but unfortunately the casting couch has long gone!

What do I bring to Clients

My best days at work are when the people I am working with decide what and how they are going to take their organisation to, whatever the ‘next level’ is.  I pride myself on working with people to deliver solutions that make real, long term and sustainable change.

When I'm not working

I crave the outdoors, sail whenever I get the chance, play cricket very badly on Sundays in the summer and am just about able to win when I play my two fantastic daughters at various sports. Their day will come – but not yet.

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