TMI

Our Clients

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Thought fuel is designed to stimulate thoughts in the areas we work in and related topics. It comprises a rich mixture of research, thinking, surveys, trends, whitepapers and industry perspectives gathered, edited and brought forward in these few pages.

Latest Thinking

• Meanwhile... Conversation overheard between two managers on a train
  We've all been there, experienced 'challenging' management ...it seems we're not alone

• Building a Living Brand – Inside Out
  If you ran the airline whose cabin crew supervisor announced our arrival with a flamboyant statement, would you praise or challenge this employee?

• Talent Management - "Love them or lose them!"
  Talent Management doesn't appear to be a passing fashion. All indicators show that giving it adequate attention will give organisations real competitive advantage.

• The role of people in business culture change
  As the trend for 'buy and build' products and technologies, Paul Dodson, consultant for the media and communications sector examines the effect on individuals working in these industries.

• Communications: Is 'Fourplay' the next big thing?
  The communications industry has recently seen a mad scramble to occupy the Quadplay arena. However in the race to be first into the market place with the best offering at the lowest price, how has service to the customer suffered against what is promised and where do employees fit into this new world?

• Summary of the National Complaints Culture Survey Results
  The National Complaints Culture Survey saw many records broken both the numbers of participants and the groundbreaking findings it uncovered. Download this summary for an overview of how service recovery is currently looking in the public and private sector.

 

Registered Company Name: Labinah Management Limited. - (Trading as TMI) Registered Company number: 1338022
Registered Office: Gorcott Hill, Redditch, Worcestershire, B98 9ET, Registration is made at Companies House, England.