TMI-Thought | Reading room | TMI - Experts in Customer Experience
CX in the City - Snapshots and Outputs

CX in the City - Snapshots and Outputs

On 25th February 2016 the TMI team played host to a group of customer experience professionals. The purpose was to get together to discuss key trends, share best practice and...

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Designing Customer Experiences – for women, as women

This thought piece gives an insight how organisations can get better at designing great experiences not just for women but using feminine values to attract deeper emotional connections. The thought...

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