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Customer Service in the UK vs the US

Customer Service in the UK vs the US

Here is an interesting infographic showing attitudes to customer service in the UK vs. the US.  “UK consumers are more likely to leave a company following poor service than those...

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The sharing economy is exploding!

The sharing economy is exploding!

Today a new report about the incredible growth of the sharing economy came out, called ‘Sharing is the new Buying’ and gives a really...

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Are you a good leader?

Are you a good leader?

Do you have what it takes to be a good leader? Here is an interesting infographic - whilst it is not an exhaustive list - there are some good...

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The secret to winning at business

The secret to winning at business

From the always brilliant Cindy Gallop - "The secret to winning at business is hiring and promoting older women"

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The importance of service in B2B

"Service has a dramatic impact on the buying behaviors of mid-sized companies." Have a look at this report from dimensional research for more key findings and stats.

 

 

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Digital technology in retail stores to help create great in-store experiences

Digital technology in retail stores to help create great in-store experiences

Here is an interesting piece giving 12 examples of digital technology in retail stores that can help create great in-store experiences as well as help bridge the gap between...

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A thoughtful essay on 'misemployment'

A thoughtful essay on 'misemployment'

Following our recent post on emotional labour, here's a thoughtful essay on 'misemployment'. It’s a good reminder to make sure that our work contributes in some real way...

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Authenticity is the hallmark of great service organisations

Authenticity is the hallmark of great service organisations

The perils of emotional labour have long been debated. In a world where we now value authenticity and individuality and have come to mistrust and even despise scripted service -...

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Seeking World Class Associate Trainer and Facilitator at TMI

Seeking World Class Associate Trainer and Facilitator at TMI

Becoming an Associate Trainer and Facilitator at TMI Are you brilliant on your feet – capable of inspiring people with stories and facts as well as facilitating their own knowledge through...

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The importance of customer experience to marketers

The importance of customer experience to marketers

Check out this simple infographic from Adobe.

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