TMI-Spy | Reading room | TMI - Experts in Customer Experience
2. Robotic Companions - TMI-Spy Health Winter 2015

2. Robotic Companions - TMI-Spy Health Winter 2015

Fans of Disney’s award-winning animated film, Big Hero 6 may recall the lovable Baymax – an inflatable healthcare companion robot which detects medical conditions and provides general healthcare support. This...

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5. Care In The Community - TMI-Spy Health Winter 2015

5. Care In The Community - TMI-Spy Health Winter 2015

In the previous section we have highlighted the importance of community particularly when it comes to looking after the elderly. It has been great therefore to come across several initiatives...

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4. Caring For The Elderly - TMI-Spy Health Winter 2015

4. Caring For The Elderly - TMI-Spy Health Winter 2015

The previous section focussed on elderly patients with dementia but we also wanted to feature some ideas that sought to enhance the lives of the broader older population in our...

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TMI-Spy Hotels & Leisure Summer 2015

TMI-Spy Hotels & Leisure Summer 2015

Welcome to the TMI-Spy Hotels & Leisure Summer 2015 edition. We explore how technology is shaping the industry from booking experiences to tech-enabled rooms and robots; we examine the continuous desire for...

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5. Room Service - TMI-Spy Hotels & Leisure Summer 2015

5. Room Service - TMI-Spy Hotels & Leisure Summer 2015

We looked at how to book hotel rooms, how to check-in, even how to store your bags but we haven’t actually gone into the room yet so here...

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8. Tools To Do The Job - TMI-Spy Health Winter 2015

8. Tools To Do The Job - TMI-Spy Health Winter 2015

Of course the best patient experience can only happen if the people who deliver it have the right tools for the job. An essential part of improving the patient experience...

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1. Access All Areas - TMI-Spy Health Winter 2015

1. Access All Areas - TMI-Spy Health Winter 2015

Access to healthcare is one of the most pressing concerns in healthcare today – whether due to rising costs or lack of resources or merely added convenience,  both healthcare professionals...

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6. Environmental Health - TMI-Spy Health Winter 2015

6. Environmental Health - TMI-Spy Health Winter 2015

In our last edition of TMI-Spy Health we reported on several examples of the environment being used to positively enhance a patient’s experience. Research has consistently endorsed this...

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6. Road Warriors - TMI-Spy Hotels & Leisure Summer 2015

6. Road Warriors - TMI-Spy Hotels & Leisure Summer 2015

As the on-the-go business traveller rushes from one meeting to another, spanning countries and checking in at numerous hotels, the industry has come up with a number of...

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4. The Machines Are Coming! - TMI-Spy Hotels & Leisure Summer 2015

4. The Machines Are Coming! - TMI-Spy Hotels & Leisure Summer 2015

Business and leisure guests alike are starting to expect tech-savvy hotels as the norm.  As we reported in our previous TMI Spy-Hotels & Leisure, 80% of Hotels...

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