TMI-Spy Retail Summer 2015 | Reading room | TMI - Experts in Customer Experience

TMI-Spy Retail Summer 2015

TMI-Spy Retail Summer 2015

In this edition we take you on an extensive journey through the retail landscape investigating trends including robots, 3D printing, social retailing, virtual reality, the gender gap and how retailers are shaping communities and embracing ethical practices.

We further explore the latest developments in mobile technology across the whole end-to-end customer journey, from browsing to discovery and purchase. We also consider the continual blurring of the in-store and digital shopping experience and how retailers are making sure their customers get a customised and personal service in an increasingly virtual world. Enjoy the read!

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