TMI-Spy Hotels & Leisure Winter 2015 | Reading room | TMI - Experts in Customer Experience

TMI-Spy Hotels & Leisure Winter 2015

TMI-Spy Hotels & Leisure Winter 2015

In this edition of TMI-Spy Hotels & Leisure we get to grips with how the industry is embracing technology – from one hotel’s magic robot to Disney’s MagicBands. We get up close to how personalisation – from pop-up hotels to sensory tours – is responding to customers’ preferences and look at how community led initiatives are moving beyond themed hotels to a number of exciting enterprises – from prisoner-run restaurants to volunteering schemes with some very specific pay back. Enjoy the read! 

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