TMI-Spy | Reading room | TMI - Experts in Customer Experience
TMI-Spy Retail - Stand and Deliver

TMI-Spy Retail - Stand and Deliver

The word ‘disruption’ is used extensively these days but when it comes to the delivery sector – we feel there is some justification. With the growth in online shopping around...

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TMI-Spy Education - Disruption Ahead

TMI-Spy Education - Disruption Ahead

We’re fascinated by the Education sector which is experiencing some of the biggest changes its ever known. Universities and schools are not just concerned about their teaching capabilities but are...

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Customer Experience Round-Up - A Cup of Human Kindness

Customer Experience Round-Up - A Cup of Human Kindness

Last week we posted about sustainability in retail. This week we have looked even further into the realms of social consciousness for examples of kindness and humanity in customer...

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Introduction TMI-Spy Health Winter 2015

Introduction TMI-Spy Health Winter 2015

Welcome to the latest issue of TMI-Spy Health where we once again look at the trends emerging around the world that are shaping the patient, user and customer experience. Research...

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7. Kids Care - TMI-Spy Health Winter 2015

7. Kids Care - TMI-Spy Health Winter 2015

Our section on dementia highlighted the importance of toys – the robotic cat and Paro the seal. Cuddly toys can also play a huge role in assessing the well-being of...

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TMI-Spy Trains - Full steam ahead....

TMI-Spy Trains - Full steam ahead....

Hands up – we’re train spotters! We like nothing better than to don our virtual anoraks armed with our flasks of coffees and note down what’s new in the wonderful...

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TMI-Spy Health - Compassionate Care

TMI-Spy Health - Compassionate Care

There has been an increased focus on kindness and empathy in healthcare over recent years. That is of course not to say that it hasn’t existed before then – far...

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TMI-Spy on Sustainability in Retail

TMI-Spy on Sustainability in Retail

Last week was World Recycle Week (or at least according to H&M!). Whilst H&M may not always be total angels when it comes to ethical trading (some critics still challenge...

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TMI-Spy Health Winter 2015

TMI-Spy Health Winter 2015

This trendsletter brings you a summary of the most recent developments in the health industry. In this edition we summarise and analyse the latest digital and face-to-face trends in...

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3. Living With Dementia - TMI-Spy Health Winter 2015

3. Living With Dementia - TMI-Spy Health Winter 2015

The statistics for dementia are frightening. According to the Alzheimer’s Society, while just 1 in 50 people between the ages of 65 and 70 have some type of dementia, 1...

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