TMI-Spotted | Reading room | TMI - Experts in Customer Experience
Flipping feedback at Gatwick Airport

Flipping feedback at Gatwick Airport

Recently when going through Gatwick Airport security I spotted this great 'Please share your feedback with us...' flip-chart initiative. A flipchart was positioned at the end of every single lane...

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Introducing you to the i-brella

Introducing you to the i-brella

With the rise of mobile technology and the need to be connected 24/7, a whole range of service providers including airports, airlines and retailers such as Starbucks and Argos have...

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Inspiration at the fish counter

Inspiration at the fish counter

Ever went to the shops wondering what to cook tonight? Ending up deciding to go for the same old tried and tested recipe? The Daylesford Farmshop in Gloucestershire has come...

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Welcome to work at the Landmark Hotel

Welcome to work at the Landmark Hotel

If you use London Marylebone station you may have noticed this before.  As you walk round the impressive Landmark Hotel you pass the staff entrance. On the big black door...

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The ‘Marmite’ Factor

The ‘Marmite’ Factor

Here comes a spot from Ruth when filling in a Neilsen holidays feedback questionnaire. Check out their refreshing take on how they are doing their own version of NPS in the...

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How to round a Mortgage Experience up

How to round a Mortgage Experience up

A member of our TMI family recently bought her first home and took out a mortgage with Halifax. She certainly didn’t expect this surprise gift to arrive on her doorstep...

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Can you ‘ear’ me now?

Can you ‘ear’ me now?

We recently spotted this great sound level meter device in Ipswich hospital which helps staff and patients control sound on the ward. SoundEar® is a noise indicator that emits a...

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How to encourage shoppers to stay in store for longer

How to encourage shoppers to stay in store for longer

When in Paris last weekend I spotted that Monop' (one of the big French super market chains) has transformed some of their store entrances into 'social' eating hang out spaces. The...

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Technology gimmicks – can they improve the customer experience?

Technology gimmicks – can they improve the customer experience?

What a sweet piece of technology that improves the customer experience in an Australian hotel lift. It really made us smile.  Picture the scene: you're in the elevator going up...

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Porsche Garage - stepping up a gear

Porsche Garage - stepping up a gear

My car is having the window fixed (hurrah) and my Porsche garage has set up a customer office for them to work in - with wifi and printer etc as...

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