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Ten tips on creating a great customer experience - BA BusinessLife

Ten tips on creating a great customer experience - BA BusinessLife

As successful business is not just about winning customers, it’s about keeping them. In this article Gillian James offers ten tips for creating a great service experience.

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Ten Steps to First Class Customer Experience - Market Leader

Ten Steps to First Class Customer Experience - Market Leader

Focussing on the customer experiences is a necessity for brands, not a luxury. A successful customer experience means increased customer engagement, more revenue per customer, better staff engagement and higher staff productivity. But these benefits don’t come easily. Here are 10 conditions of entry that distinguish the best from the rest.

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