This award-winning project (Winner of Most Successful Change Project 2010) has involved working with customers and staff from Eurostar's 3 markets (UK, France and Belgium) to define and embed a new end-to-end service experience.

TMI is working with one of the world’s busiest airports – Heathrow – to transform the passenger experience.

We have worked with Bhs to develop a whole range of face-to-face and self-learning solutions across a wide spectrum of hard and soft skills e.g. space management, coaching etc.

We helped BA redefine its service experience in Club World and First Class as well as designed and delivered the training to enable their crew to deliver this consistently.

We have had a long relationship with Marks and Spencer that has seen us develop innovative learning and engagement solutions for all levels of staff from Customer Assistants to their Senior team.

We worked with Diesel's worldwide brand evangelists to ensure they spread a compelling and exciting Diesel story to all their audiences.

An exciting and fast-paced project where we co-created a new end-to-end experience on Heathrow Express with the help of staff and passengers.

A great project working on this premium domestic appliance brand. We worked with them to review and rebuild a differentiated owner experience.

We have mapped out the Dorchester's leadership competencies and developed and delivered development centres to support this.

We have worked with Toyota in North America and Europe bringing their brand to life internally and with their dealer community.

Virgin Atlantic asked us to help make them Virgins again by engaging their 7000-strong staff with a unique Virgin Service Personality.