Heritage

"TMI designed and delivered the Putting People First Programme which had a dramatic impact on BA and enabled us to create the company we have today" - Lord Colin Marshall BA, 2004

 

TMI was formed in 1975 when Time Manager International, pioneers in goal and time management systems combined fully with Scandinavian Service School, a joint venture started with Jan Carlzon of Scandinavian Airline Systems in the late 1970's.

TMI has changed the relationship between many service providers and their customers - our training and communication methods helped SAS (15,000 people trained) and British Airways (36,500 people trained), transform their service and profit performance in the 1980's.

In the 1990's TMI evolved into a consultancy inspiring and enabling culture change - working with people to translate vision, purpose, core values, brand values & personality into sustained new ways of thinking, acting and behaving.

Since 2000, organisations like Virgin Atlantic, BT Global Services, M&S, Wickes, and Toyota have sought our help to increase the relevance and resonance of their service 'offer' for their target customers and to gain ground on their rivals.