Virgin-Atlantic | Our clients | TMI - Experts in Customer Experience

Virgin Atlantic


  • Increase in ancillary sales by 100%
  • Increase in productivity by 15%+
  • Increase in staff and customer satisfaction percentiles by some 10%
  • Increase in overall revenue by up to 37%
  • 100% increase in complimentary letters from customers

"We really believed in TMI. They helped us visualise what 'excellent' really looked like and made us believe we could achieve it. "