Heathrow-Airport | Our clients | TMI - Experts in Customer Experience

Heathrow Airport

Results:

  • Flow improved by between 15% and 27%
  • 96% passengers rated experience as good or very good (vs 61)  
  • Employee satisfaction – “I smiled more, not because I had to, but because I wanted to,”; I felt proud to be working in that teamEfficiency
  • Efficiency – Up to 17% fewer mis‐packed items
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