Eurostar | Our clients | TMI - Experts in Customer Experience


Sarah Thomas, previously Head of Customer Service Development at Eurostar, now Executive Director of Customer Services at RHP



  • Customer experience index moved from 7.2 to 8.5 in less than a year
  • Positive comments about staff grew by 111%
  • 85 service improvement ideas are being implemented
  • Awarded most successful Change Management project in the UK

“We have worked with TMI for nearly two years to deliver our service experience. TMI are great partners - they bring with them a real understanding and expertise from the service arena with a genuine design to do what's best for us.”

Marc Noaro, People and Service Director, Eurostar