British-Airways | Our clients | TMI - Experts in Customer Experience

British Airways

Results:

  • Increase in likelihood to recommend Club World – 10 times higher than business case submission
  • Increase in likelihood to recommend First Class – 6 times higher

"Working alongside TMI was a professional revelation. The TMI team were completely engaging, professional and inspirational. They added something fresh and unique to our tried and tested BA style."

Close