BT | Our clients | TMI - Experts in Customer Experience

BT

Results

  • Increased customer satisfaction percentiles of more than 20% above the industry standard.
  • The achievement of multiple customer service Telemark* gold awards for it’s new IP services.
  • BPA – increased position for 5 consecutive months.
  • * Telemark is the industry benchmark for the Telecommunications Industry.

“TMI listened to the needs and concerns and were responsive, reactive and flexible in their approach.”

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