Affiliations

ICS

TMI is a member of the Institute of Customer Service and has worked closely with them on many projects aimed at driving best practice. We've worked together for a number of years on the National Complaint Culture Survey

The Institute of Customer Service is the UK professional body for customer service whose primary purpose is to lead customer service performance and professionalism. It is a Membership organisation with a community of over 340 organisation members for which customer service is a key priority.

For more information visit www.instituteofcustomerservice.com

MCA

TMI was shortlisted in 2006 for both the Innovation and Corporate Social Responsibility categories of the 50th Anniversary Management Consultancy Association awards. One of the principal objectives of the MCA is to maintain high standards within the UK management consultancy industry by ensuring that member firms meet its stringent entry criteria and adhere to its code of conduct